Delivery Terms

Process

Once you have placed your order our workshop will start production straight away

Each of our items are handmade especially for you.

Estimated Delivery Time

The estimated delivery date is indicated for each individual product when it is viewed on our website.

In most cases estimated unlikely many other online retailers delivery term is around 7 to 14 days depending on the details of the item you purchased.

If you are unable to select an express option on the ring you are interested in, please get in touch with us.

Please have the product code and details of the ring you would like to hand, we will then be able to check with the workshop as to how quickly we can make your ring.

Please note that you are paying for the items to be made quicker, not for a faster courier/delivery service.

2 day express (£44) - most plain rings

If the order is made before 11am on day one, we can deliver before 1pm on day three (working days).

The vast majority of rings are hand-made, so please be aware that they may not always look exactly the same as the images on the website. If this causes concern then please contact our customer service team, who will be happy to discuss your requirements with you.

4 day express (£22) - most plain rings

If the order is made before 11am on day one, your item will be with you by 1pm on day five. (working days).

6 day express (£54) - some diamond-set and decorative rings

If the order is made before 11am on day one, your item will be with you by 1pm on day seven (working days).

Bespoke jewellery, engraved items or special orders can only be exchanged at our discretion and subject to any agreed charges. If you simply want the same item but with a different size, please follow the resizing procedure. Please also note that we will not exchange or replace rings that have been damaged by the wearer.

Our standard manufacturing service

A notification e-mail will be sent when the package is dispatched. Packaging includes an information brochure and a quality box. Please note, your invoice will be sent via email to avoid unnecessary printing at the cost of the environment.

We send all rings in the UK by Royal Mail Special Delivery, which is insured, and guaranteed next working day by 1pm and requires a signature on receipt. Saturday delivery is not guaranteed, but it is 95% successful. If you are not available at home, a card will be put through your door and you can collect the package from your local holding depot or re-arrange delivery.

Please note, we cannot be held responsible for delivery delays caused by Royal Mail such as striking or severe weather. Please allow extra time for deliveries outside of the U.K, which are sent via Fed Ex's International Priority service, or TNT Express Service.

International Delivery Costs

All of our international parcels are sent via FedEx. There is nominal fee for this, you can find out more details by contacting us at info@sapphiregoldsmith.co.uk. Please be advised that while we will ensure all shipping costs are covered, you may be liable for import duties and taxes when the item arrives in your desired country.

Disclaimer

When you pay for the faster manufacture service, you pay to have your items prioritised by our workshops. The delivery time-scales are still estimates, so you may receive your rings a day earlier or later than expected. Each item is made to order and must go through a complex and delicate manufacturing process. Please let us know if you are ordering your rings within a few days of your wedding so we can make sure the rings are with you on time! We can not be held responsible for failure to deliver goods ordered within a few days of your wedding, however we will do everything we can to meet your estimated delivery date and update you should there be any changes to it. Deliveries to non-UK addresses may take a little longer, to allow for the transport time.