Terms and conditions of use
1 . Prices
Prices We endeavour to ensure that all our prices are clearly displayed and that there are no hidden extras. The final amount payable will always be shown at the check-out before payment is made. By placing an order through out website, you are offering to buy the ring at that price. In the event of human error or malfunction in our website technology, the prices on the site do not commit us to a sale. In the event of a customer having purchased an item online at the incorrect price, we reserve the right to return the amount paid in full and cancel the purchase.
Please note that discount vouchers can not be used with sale items.In the event that a voucher code is used for a sale item, your order may be cancelled.
We change our loyalty reward codes regularly, and can not be held responsible for the expiration of a discount code found online. Only one discount code can be used for each order.
2 . Weights
Whilst we strive to ensure we supply all rings in the weights specified on the item page, each ring is unique. Rings will be considered as suitable if they are within an acceptable trade tolerance, i.e. if the weight is within 5% for items over 2 grams and within 0.2g for each item below 2 grams.
3 . Appearance
The vast majority of rings are hand-made, so please be aware that they may not always look exactly the same as the images on the website. If this causes concern then please contact our customer service team, who will be happy to discuss your requirements with you.
4 . Cooling off period, cancellations and refunds
We offer a cooling off period so you can cancel your order and/or return your ring up to 14 days from the date of dispatch or collection if it is not as expected. This includes any statutory cooling off period. If you wish to cancel your order during manufacture or return it for a refund, please contact us either by telephone or email. The purchaser will not be refunded any relevant shipping or express manufacture costs and will be responsible for returning the ring to Jewellery Experts.
The item must be received back in its original condition, with all original documentation where applicable. Refunds and exchanges may be subject to fees where the item shows any evidence of wear and tear and we reserve the right to not accept an item back for refund or exchange if it shows excessive wear and tear (even within the 14 day returns policy).
Items will not be accepted back for refund or exchange where there is evidence that a 3rd party has worked on the item. Bespoke orders, laser engraved items and shaped rings are non-returnable. Refunds and exchanges will not be authorised for these items. Should we agree to accept items back under special circumstances, they will usually be subject to administration/re-stocking charges. Statutory rights are not affected. We will also not refund if it is evident that more than one ring was purchased with the express intention of choosing between them and returning one for a refund (see below).
Refunds will be made by the original method of payment.
In some cases, we will contact you before we manufacture a ring, to discuss what we can do to ensure the ring will be suitable and therefore not returned. This is especially likely if the item is of high value, e.g. a full eternity ring. We reserve the right to exclude items from the 14-day refund policy, and will always contact you prior to manufacture if this is the case.
5 . Exchanges
We are willing to exchange one standard item for another, plus or minus any price difference and P&P, as long as the ring is received back and the exchange details are finalised within 30 days from when the first ring was dispatched. A standard item is any item available from our website which has not been customised in any way.
Bespoke jewellery, engraved items or special orders can only be exchanged at our discretion and subject to any agreed charges. If you simply want the same item but with a different size, please follow the resizing procedure. Please also note that we will not exchange or replace rings that have been damaged by the wearer.
6 . Longevity
We believe in the quality of our products and will correct any manufacturing defaults during the first 12 months. A ring will not be considered to have a manufacturing default if it shows scratches more quickly than anticipated, with no exceptions. Even the most tough metals may show wear and tear from contact with everyday objects.
We strongly advise you to insure all high-value items, especially those with diamonds. We will not replace a dislodged or lost diamond free of charge, unless it happens within the first three months of the date we dispatched the item.
7 . Insurance
You will receive a full sales invoice for your purchase, which most insurance companies will accept as a valuation for the item. We can provide other documentation by prior request, and may on occasion charge for this service.
We advise that all jewellery is insured against damage.
8 . Hallmarks and certification
In most cases All of our relevant jewellery is hallmarked by an independent British Assay Office. All single-stone diamond rings that are 0.25 carat or more come with a gemological certificate from one of a number of different internationally recognised gem testing laboratories. We will also certify centre stones of trilogy rings that are 0.25ct or more. We can certify diamond accessories or the side stones of trilogies by prior request and will normally add a surcharge for this service. Our diamonds are conflict-free.
9 .Delivery and ownership of goods
As we make all our rings to order we are only able to give estimated due dates. This is because we have to be prepared for all eventualities within the manufacturing process. Although rare, when delays occur, they are not usually more than a day or so and we will always update our customers should we experience any changes to their estimated due date as soon as we are made aware of them.
We use the Royal Mail Special Delivery (next day) service which means that items sent by us are fully insured until delivered and signed for. After that they are the customer's responsibility. We strongly advise customers to use this service in the event of sending any valuable items in the post either to us or any third party. Recorded delivery should not be used for sending jewellery.
If you require your purchased goods to be delivered by an alternative courier to that of the Royal Mail, you may be liable to an additional postage charge.
Any item received by a customer without us first receiving full payment remains our property until all monies have been received.
10 . Ring resizing
Please follow the link at the bottom of this page to find out about resizing rings, and for costs. Some kind of rings can not be resized, so please read this information carefully and be sure of your ring size before purchasing.
11 . Definition of High Street
Throughout our website, where references are made to the 'High Street' or 'High Street stores' (in terms of a price comparison) our definition is as follows: A shop located on the main street of a town or city. In specific relation to Jewellery based businesses, this is a shop which can be found across multiple towns or cities (chain store).